Expresscarentals.com - Car Rental FAQS.

Expresscarentals has compiled below the most frequent questions that we get asked regarding car rental. We have tried to be as detailed as we possibly can to answer the questions, However if you have a question that is not answered here, please feel free to contact us, using the "contact us" button above, Thank you.

**PLEASE NOTE** For information regarding your booking that you have already made, for cancellations of bookings, to change a booking (amend), or any other booking related enquiries, please ONLY contact Cartrawler Support below regarding these informational requests, Contact Expresscarentals regarding any other enquiries using the "contact us" button above, to make a booking please go:

Do I have to pay the entire booking fee up front? No for most rental locations expresscarentals only requires a booking deposit, You will need to pay the remainder of the booking fee upon arrival at the rental desk of the provider to whom you are collecting your rental vehicle from. Please refer to your rental voucher for further details.

What are the age limits for renting a vehicle? Age limits can vary greatly from rental provider to rental provider. Please read carefully the rental conditions on the booking engine located on step 2 of the booking process indicated by an "I" icon, or step 3 at the bottom of the page indicated "rental conditions".

What is the difference between Expresscarentals support and Cartrawler support? Well the only difference is that Cartrawler handle ALL support enquiries relating to your booking, eg: booking cancellations, changing of bookings made, or other booking related enquiries. Expresscarentals support handles ALL other support enquires. If you want to make a booking please go to the expresscarentals.com main page where our booking engine is located to make a booking, Thank you.

What is cartrawler's cancellation policy? If you want to cancel your booking you MUST do so contacting cartrawler.com via email ONLY no less than 24 hours BEFORE your departure date. Cartrawler will NOT accept cancellation requests by telephone. More than 24 hours notice: Cartrawler will refund all charges except for the non refundable adminstration fee to the credit/debit card that was supplied during booking. Less than 24 hours notice/ No show: If you contact Cartrawler less than 24 hours before your departure date to cancel your booking, or if you don't show to collect your rental vehicle, Then all monies transacted on the credit/debit card shall be retained.

What do I do in the event of an accident? Please contact the rental office from which you collected the vehicle, you will find the contact information on your rental voucher/rental agreement. The rentar is required to inform the rental office immediatley in the event of any accident. The rentar MUST perform the following procedures outlined here: (A) OBTAIN ALL NESESSARY CONTACT INFORMATION FROM ALL PEOPLE INVOLVED AND ANY POSSIBLE WITNESESS. (B) IMMEDIATLY INFORM THE RENTAL AGENT WITH ALL DETAILS WHICH MAY BE OF USE. (C) IMMEDIATLY NOTIFY THE AUTHORITIES IF THE THIRD PARTY SHOULD BE INVESTIGATED, OR IF ANY PERSON(S) ARE INJURED. (D) DO NOT LEAVE VEHICLE WITHOUT TAKING PROPER MEASURES TO PROTECT AND SAFEGUARD IT. **PLEASE NOTE** NO REFUNDS WILL BE MADE FOR A RESERVATION OR LOST RENTAL TIME IF VEHICLE(S) HAVE BEEN INVOLVED IN AN ACCIDENT.

Can I take my rental vehicle to a different country? In most cases rental vehicles can be taken to another country, However please refer to the "rental conditions" BEFORE taking any rental vehicle to another country.

Is there any additional charge for one-way rentals? As each rental location has only a limited supply of rental vehicles, there may therefore be an additional drop off charge if the vehicle is being dropped off in a different location to where it was collected. Please refer to the "rental conditions" for more information on this. **Please Note** If there is any one-way drop off fee to be paid, it will NOT be included in the price quoted online. Any drop off fees are to be paid locally at the rental agent, Thank you.

When do I pay for any additional extra's? Any and all extras must be paid for upon arrival at your rental agent. (child seats, additional drivers, extra equipment etc) must all be paid for locally.